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The following examples highlight the changes in a design at planning stage where correction of the existing plans will have a sustainable impact on the service delivery after the handover. Most of the changes are easily done when they are initiated in the planning phase. Any later changes of course result in high capital expenditure and/or will impact the construction timeline due to changes in the build-program plus management of the change process during the construction phase. Just imagine the cost once your building is complete and you need to swap lift shafts and introduce a two-door lift cabin to enable your service team to function – apart from the cost implications, think of the time this will take and the disruption this will cause to your customers, which in turn might impact your image.

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