At MORICON Consultants we provide solutions to identifying the current state of your customer journey as well as supporting you in improving operational excellence across your organisation.
Our Mission is to identify and highlight any deviations in and assist you and your teams to deliver the customer experience you want.
We assist in all aspects of your customer service and customer experience strategy and ensure that all the touchpoints are fully covered.
Aligning your mission and vision for the project with the service delivery of your team and select with your recruitment provider the best team for you.
Our training modules help your teams as well as your letting teams to have a renewed focus on customer service and hospitality.
Planning and collaborating with your architectural and design teams for the optimal provision of hospitality services and bespoke amenities to create a seamless delivery of services.
Working alongside your technical and design teams to create an accurate and reasonable service charge budget (based on RICS Code, Third Edition).
Creating a tailored hospitality services provision for your marketing suite. This enables your sales team to ensure the optimal showcasing of future services.
Based on your requirements, we provide a tailored tool kit for your operations - including standards, processes, critical path, training and much more.
We align your architectural plans with your service provision, ensuring that the Front of House is adequately supported by the Back of House infrastructure
Planning, budgeting and acquisition of all operations-relevant items outside your FF & E schedule, relevant to your services and reflecting your brand.
We offer a range of services that complement the requirements of your operations and customers during the lifecycle of your project, from planning to mature operations.
Our agile approach allows you to select any services at any time you require to provide the utmost flexibility your project needs.
With our process workshops and CX audits, we don’t simply point out the challenges, we provide a cost-effective solution through training, optimized processes and standards as well as mystery shops.
Contact us here to find out more about each of the modules.
MORICON Consultants Limited
Registered Office: Kemp House, 124 City Road, London, EC1V 2NX, UK
Company Reg : 11282307 VAT Reg: 293304896
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MORICON Consultants Ltd All Rights Reserved
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