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MORICON Customer Experience
  • 73% of people point to customer experience as an important factor in their purchasing decision.

  • 65% of UK customers find a positive experience with a brand to be more influential than great advertising.

  • 42% of people would pay more for a friendly, welcoming experience

Do you know how your customers feel about their experience, would you like to improve it?

We provide solutions to identifying the current state of your customer journey as well as supporting you in improving operational excellence across your organisation.

Our Services

Customer Strategy

Customer Strategy

We assist in all aspects of your customer service and customer experience strategy and ensure that all the touchpoints are fully covered.

Team Select

Team Selection

Aligning your mission and vision for the project with the service delivery of your team and select with your recruitment provider the best team for you.

Training

Our training modules help your teams as well as your letting teams to have a renewed focus on customer service and hospitality.

Hospitality

Hospitality Services

Planning and collaborating with your architectural and design teams for the optimal provision of hospitality services and bespoke amenities to create a seamless delivery of services.

Service Charge

Service Charge Budgeting

Working alongside your technical and design teams to create an accurate and reasonable service charge budget (based on RICS Code, Third Edition).

Marketing Suite

Marketing Suite Services

Creating a tailored hospitality services provision for your marketing suite. This enables your sales team to ensure the optimal showcasing of future services.

Toolkit

Residential Toolkit

Based on your requirements, we provide a tailored tool kit for your operations - including standards, processes, critical path, training and much more.

Plan Review

We align your architectural plans with your service provision, ensuring that the Front of House is adequately supported by the Back of House infrastructure

Procurement

Pre-opening procurement

Planning, budgeting and acquisition of all operations-relevant items outside your FF & E schedule, relevant to your services and reflecting your brand.

We offer a range of services that complement the requirements of your operations and customers during the lifecycle of your project, from planning to mature operations.

Our agile approach allows you to select any services at any time you require to provide the utmost flexibility your project needs.

Contact us here to find out more about each of the modules.

Our Clients / Assignments

Company Information:  MORICON Consultants Limited

Registered Office: Kemp House, 124 City Road, London,  EC1V 2NX, UK

Company Reg : 11282307     VAT Reg: 293304896

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