Sebastian created a hassle-free operational framework that allowed to open the hotel in time for the Toronto Film Festival. His experience linked contractor, design and operational requirements together to create a star product. He defined all aspects of daily luxury services – from Front to Back of House, Security, Maintenance and the Spa. This included product selection, input into the final design for hospitality services and operating equipment.
In his capacity Sebastian was charged with assembling the pre-opening team, creating and undertaking their training and instruction, plus the creation of Operating Procedures that were custom-designed for the Residences, while supporting Mandarin Oriental’s relevant standards. Sebastian also undertook the applying for and securing all relevant licenses prior to opening as well as administering all financially relevant activities, such as pre-opening and post-opening service demand budgets, procurement of operating equipment and setting up financial reporting. We thank him for his tremendous contribution to this iconic residential development as part of Mandarin Oriental ‘s expanding portfolio.
Sebastian’s knowledge of residential and hotel operations were perfectly suited to create the operational roadmap for Ten Trinity Square. His experienced input into the design and planning were important contributions to create a solid operations platform whilst maximising space planning. He was especially helpful integrating the Spa/Gym set-up and security considerations into the scheme and balancing residential and hotel requirements alike.
We would like to express our appreciation for the professionalism that you have shown in your critical but brief involvement in the latter stages of the Scheme Design phase of the AURA project in Limassol. You were highly recommended to assist with our requirements and your quick understanding of our time constraints and brief exhibited the level of experience you possess. Your insight on the commercial and common areas of the project was extremely valuable, and the outcome and your reports were always managed correctly, and our expectations were exceptionally met. We are thankful for all your work to date.
I worked with Sebastian during 2017/ 2018 on the marketing and managing of a super luxury residential development in Belgravia, London. This involved establishing a luxury marketing suite for the development of some 10,000 sq ft and the ongoing management of the suite, defining a 5-star hospitality operation and standard for residential operations including wellness, security and concierge services. Sebastian also negotiated and set up the full property management agreement for the development. I thoroughly enjoyed working with Sebastian and can confirm he is very professional and competent in his field of expertise.
Lodha UK engaged Sebastian to assist with the set-up of its hospitality division for our first two London projects, Lincoln Square and No. 1 Grosvenor Square. Sebastian’s experience and skills in service definition, budgeting and leasehold management allowed us to design an exemplary service offering within a highly competitive service charge schedule for both projects. His plan reviews and back of house design advice have benefitted the residents’ hospitality experience and positively impacted staff satisfaction as well. In conceiving a luxury service experience, both projects can provide seamless 5-star residential service to our customers. We thank him for his services and recommend him for his professionalism and expertise.
We engaged Moricon on our super prime giga-project in the Kingdom of Saudi Arabia and Sebastian provided an excellent service with valuable research and reports. Sebastian was always available and demonstrated his sound knowledge in the hospitality and real estate sector.
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